Refund policy

Refunds & Returns

At Havie, if you’re not satisfied with your purchase, you can return it within 60 days of the delivery date for a full refund. Please note that no refunds or exchanges will be issued beyond 60 days from the product's arrival date.

Conditions for Return:

• Items must be in unused condition and returned in their original packaging.

• To start the return process, please contact our Customer Support Team (support@withhavie.com).

Shipping Fees:

• The customer will be reimbursed for the shipping costs associated with returning the item to one of our fulfillment centers. These shipping fees are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned product.

Refund Process:

• Once your returned item has been received and inspected, we will notify you by email.

• Your refund will then be processed and applied to your original payment method.

Order Cancellations (If Applicable):

• To cancel your order, please reach out to our Customer Support Team within 6 hours of placing it.

• After this period, the order moves into processing, making cancellation no longer possible.

Defective Products:

• If you receive a defective item, Havie will provide a free replacement.

• You must submit a video to our Customer Support Team to verify your claim.

• We will also replace items that develop defects due to manufacturing issues.

Incorrect Shipping Address:

• Please ensure your shipping address is entered correctly.

• If you realize there's an error, contact Customer Support within 6 hours of placing the order to correct it.

• We strive for fast processing, so there’s only a limited window to make changes.
  

2-Year Limited Warranty

All Havie products are covered by a 2-year limited warranty against defects in materials and workmanship from the date of delivery.

What’s covered

• Manufacturing defects and failures that occur under normal, intended use.

• Defects that arise within 24 months of the delivery date.

What’s not covered

• Normal wear and tear, cosmetic damage, misuse, accidents, improper storage, unauthorized modifications or repairs, and damage from non-Havie accessories or third-party services.

• Loss or theft.

How to make a warranty claim

1. Email support@withhavie.com with your order number, a description of the issue, and a short video or photos that clearly show the defect.

2. Our team will review your submission and may request additional details to complete the assessment.

Remedy

If a covered defect is confirmed, Havie will, at its discretion, repair the product, replace it with a new or refurbished product of equal value, or issue a refund. Replacement items are covered for the remainder of the original warranty period.